Privacy Policy

1. Information we collect

We collect personal information only when it is necessary for providing our services. The categories of information we collect include:

1.1 Information you provide to us

• Full name, contact number, email address, and city of residence
• Nature of the service you are seeking and a description of your situation
• Names and details of third parties relevant to your case (shared voluntarily by you)
• Documents, photographs, or other materials you submit to support your case
• Payment information (invoices and receipts; we do not store card or banking credentials)
• Communication records: call logs, WhatsApp messages, emails exchanged with our team

1.2 Information collected automatically (website)

• IP address, browser type, device type, and operating system
• Pages visited, time spent on pages, and referring URL
• Cookie data and session identifiers (see Section 7)

1.3 Information gathered during investigation

• Field surveillance records, photographs, and documented observations (lawfully obtained)
• Open-source intelligence (OSINT) data from publicly accessible sources
• Information obtained through lawful database searches, public registries, and witness interviews
• Case notes, activity logs, and investigation reports generated by our investigators

2. How we use your information

We use the information we collect solely for the following purposes:

• To assess your inquiry and determine whether and how we can assist you
• To conduct the investigation you have engaged us for, within the scope of the signed work order
• To communicate with you about your case, including daily progress reporting
• To prepare and deliver investigation reports and supporting documentation to you
• To process payments and maintain financial records as required by Indian law
• To comply with any legal obligations, court orders, or regulatory requirements
• To improve our website and service delivery (using anonymized, aggregated data only)

We do not use your personal information for marketing, advertising, or any purpose beyond the direct delivery of services you have engaged us for.

3. Strict confidentiality commitment

Confidentiality is the foundation of our practice. We operate under the following binding commitments:

• Your identity, case details, and all information shared with us is treated as strictly confidential
• We execute a Non-Disclosure Agreement (NDA) with every client prior to engagement
• Case information is accessible only to investigators directly assigned to your case and senior management on a need-to-know basis
• We do not discuss, reference, or disclose the existence of your case to any person outside our organisation, including the subject of investigation, their associates, or any third party
• The identity of our company, our investigators, and our employees must not be disclosed by the client before, during, or after the course of investigation. This obligation is mutual and binding on both parties

4. Sharing and disclosure of information

We do not sell, rent, trade, or otherwise disclose your personal information to third parties, except in the following strictly limited circumstances:

• With your explicit written consent: We may share information you expressly authorise us to share (e.g., with your legal counsel or family member)
• Legal obligation: If compelled by a valid court order, government authority, or law enforcement directive under Indian law, we may disclose information to the extent required. We will notify you to the extent permitted by law
• Service partners: We may engage sub-investigators or partner investigators in other cities strictly under confidentiality agreements, sharing only the minimum information necessary to conduct your investigation
• Professional advisors: Our legal and accounting advisors may access records under professional privilege and confidentiality obligations

5. Investigation data, reports, and evidence

• Investigation reports and evidence are delivered exclusively to the named client specified in the signed work order
• Reports and evidence may not be reproduced, shared, published, submitted in legal proceedings, or used in any manner without our prior written consent
• Data pertaining to third parties (subjects of investigation) is collected only through lawful means and is handled with particular care given its sensitive nature
• We retain case files and investigation records for a period of five (5) years from the date of case closure, after which they are securely destroyed

6. Data security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, destruction, alteration, or disclosure. These measures include:

• Restricted access to client files on a need-to-know basis within our organisation
• Encrypted digital storage for all electronic case files and communications
• Secure, password-protected systems for case management and document storage
• Physical security protocols for any paper-based case documentation
• Confidentiality agreements binding all investigators and staff members

While we take every reasonable precaution, no method of data transmission or storage is completely secure. We cannot guarantee absolute security and accept no liability for breaches that are beyond our reasonable control.

7. Cookies and website analytics

Our website uses cookies and similar technologies to improve functionality and user experience. The types of cookies we use include:

• Essential cookies: Required for the website to function correctly (form submission, navigation)
• Analytics cookies: Used to understand how visitors use our site (e.g., Google Analytics), using anonymized data only. No personal identification is possible through analytics data

You may disable cookies through your browser settings. Disabling essential cookies may affect website functionality but will not prevent you from contacting us by phone or WhatsApp.

8. Data retention

• Enquiry data (no engagement): Retained for 90 days, then securely deleted
• Active case data: Retained for the duration of engagement plus five (5) years post-closure
• Financial records: Retained for seven (7) years as required by Indian tax and accounting law
• Website analytics data: Retained in anonymized form for up to two (2) years

9. Your rights

Under Indian data protection law, and consistent with the principles of the DPDP Act 2023, you have the following rights regarding your personal data:

• Right to access: You may request a summary of the personal information we hold about you
• Right to correction: You may request correction of inaccurate personal data
• Right to erasure: You may request deletion of your personal data, subject to our legal retention obligations
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time, subject to the terms of any active engagement agreement

To exercise any of these rights, contact us at mail@detectiveagencyjaipur.com. We will respond within 30 days. Please note that certain rights may be limited where they conflict with our legal obligations or active investigation requirements.

10. Third-party links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policies of any external sites you visit. This Privacy Policy applies only to information collected by NestWatch Detectives through our website and services.

11. Minor clients

Our services are intended for adults (18 years and above). We do not knowingly collect personal information from individuals under the age of 18 without verified parental or guardian consent. If you believe we have inadvertently collected such information, please contact us and we will take prompt corrective action.

12. Changes to this policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. The updated version will be published on this page with a revised “Last updated” date. Continued use of our services after any change constitutes acceptance of the revised policy. For material changes, we will notify active clients directly.

13. Governing law and jurisdiction

This Privacy Policy is governed by the laws of India. Any dispute arising from this policy shall be subject to the exclusive jurisdiction of the courts located in Jaipur, Rajasthan, India.

14. Contact for privacy matters

For any privacy-related queries, requests, or concerns, please contact our designated Privacy Officer: